FAQ

How many pieces are VelGround puzzles?

Each design is available in two sizes: a 500-piece puzzle (finished size approx. 16" x 20") and a 1000-piece puzzle (finished size approx. 20" x 28"). The 500-piece is a satisfying weekend build; the 1000-piece is a deeper, more immersive journey.

What are the puzzles made of?

Our puzzles are printed on sturdy, premium-grade chipboard with a matte, glare-reducing finish so the artwork stays vivid and frame-worthy. Pieces are precision-cut for a clean, satisfying fit.

How long does shipping take?

Because each puzzle is made to order just for you, please allow 2–5 business days for production, plus shipping time. Most orders arrive within 5–10 business days total. You’ll receive tracking as soon as your order ships.

Do you offer free shipping?

Yes — enjoy free standard shipping on all orders over $80.

Can I return my puzzle?

Because every puzzle is custom-made to order, we cannot accept returns for buyer’s remorse. However, if your item arrives damaged or defective, we will gladly replace it at no cost. Please contact us within 14 days of delivery with a photo. See our Refund Policy for full details.

Is the artwork really original?

Yes. Every VelGround design is original artwork created by our in-house creative direction — you won’t find these anywhere else.

How can I reach you?

We’d love to hear from you. Email hello@velground.com or use our Contact page, and we’ll get back to you within 1–2 business days.