Shipping policy

Shipping Policy

Thank you for shopping with VelGround. Every puzzle is printed and packed with care to ensure a smooth, reliable delivery experience.

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Free Shipping

Enjoy free standard shipping on all orders over $80. A flat shipping rate is calculated at checkout for orders below that amount.

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Order Processing Time

Because each puzzle is made to order, please allow 2–5 business days for production before your order ships (excluding weekends and holidays). During launches or high-demand periods, processing may take slightly longer.

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Shipping Timeframes

Once shipped, estimated delivery windows are:

• United States: 5–10 business days
• International: 10–20 business days

These are estimates and are not guaranteed, as final delivery depends on the carrier.

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Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 2–5 days for tracking updates to appear.

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Questions?

Reach us anytime at support@velground.com and we will be glad to help.